JL
Jaco L

1 reviews | Active since Sept 2016

27 Sept 2016, 12:52

Disappointed in service received

<p>I took out a data contract three weeks ago with a wifi router for 20GIGS.</p> <p>When I contacted Vodacom today I am being told that I am R1025.66 in arrears and this amount will be included in monthly debit order coming to about R2400. ????!!!!!!</p> <p>The monthly cost for this contract is R529 and now I am being told that I am R1025.66 in arrears??? If this debit order goes off my bank account I will reverse it and I want to cancel this contract as this contract is not even a month old.</p> <p> </p> <p>I am so disappointed in Vodacom :-(</p>

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2016, 12:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team