Disappointed in service

Had never needed assistance from service provider so desparate like last night.

Someone gained control of my vodacom number, called customer care and was told that nothing could be done i needed to go to a vodacom shop in the morning and allow those ****s to use my number over night.

Ok, i had not choice since am told that there is nothing vodacom could do to protect me.

I am from the store to do sim swap, this is in Mall of africa and a lady called Nokthula assiated me ( please tell ger to stop using her Language to address customer, am ok in English or Luvenda no other language)

When i walked into the store she asked me if i had ID and proof of residence, which i responded that i have ID byt proof of resident is in mails.

She started assisting me, and a moment came she requested proof of res, i reminded her that is on mails and she tells me that vodacome does not accept soft copies and needed a hard copy. Dear vodacome, all letters we get these days are soft coppies, where do we get hard coppies.

I asked her to print for me, she refused.

I asked, as i have a vodacom contract, can we generate and print a vodacom statement, she refused.

As i was desparate for this swap i had to run around other shops to ask for printing, thanks to MTN shop that saw my desparation for help and assisted with printing.

Dear vodacom, why make life difficult for your customers; in this case your customer was a victim, ****s were able to swap the numbers without all these hustles but me your customer made to suffer,..... are you not feeding these crime?