1 reviews | Active since Feb 2017
Disappointed in service
<p>I just want to say vodacom is the worst ever. My husband have 4 contracts with them one of the contract was expiring last year December we ask vodacom whe dont want to renew that contract. Now for the last 2 months we pay for contracts but dont get any data on any of the phones. Amd last month vodacom just deduceded over R7000 out of my husbands accound and since then they keep on phoning me on the main contract that we upgrades in June last year and one of the vodocom workers cancel the wrong contracts but we didnt even sign any papers for cancalation so i dont now how they can charge us for the mistake i mean if i pay for for my contracts i then need to get airtime and data as i have payed for the contracts they beter sort this problem out before month end as i tired of this service. Or else we go to cell c with our contracts</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Bianca Panaino
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Good Day Bianca Panaino
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
