EL
Esmeralda L
1 reviews | Active since Jan 2021
28 Feb 2021, 22:39
Disappointed in a very reputable provider.
My account has been suspended. I have phoned them twice to unsuspend with no success even though my account is up to date. The second time they told me it has been escalated and asked me how they can contact me, so I informed them I am unable to make or receive calls and asked them to contact me via email which I am still waiting for. I am currently sitting alone at home with a newborn baby and will be unable to contact anyone in the event of an emergency, and still no success with any assistance from vodacom in getting this sorted
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Replies (2)
Vodacom's replyOfficial
01 Mar 2021, 07:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2021, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EL
Esmeralda L's updateReviewer Update
01 Mar 2021, 09:46Dear vodacom, how will they be making contact since I can't receive or make calls and since they don't email even though I asked them to email me the feedback. I need this sorted asap as I phoned vodacom on the 23rd of February already and again on the 25th, that is the only number I can dial from my phone currently.
EL
Esmeralda L's update01 Mar 2021, 09:46
Reviewer Update
Dear vodacom, how will they be making contact since I can't receive or make calls and since they don't email even though I asked them to email me the feedback. I need this sorted asap as I phoned vodacom on the 23rd of February already and again on the 25th, that is the only number I can dial from my phone currently.