Disappointed, frustrated and feel ******

I am appalled and feel ****** off my money and time by Vodacom.

Now this is the unacceptable exercise they have put me through and I still do not have fibre connection.

Installation done on Friday 31 May 2024 with incomplete infrastructure. The technicians- who are from Vodacom - intentionally did not disclose that there is a port missing that they would need to install.

I had to do countless follow-ups with both Cool ideas and Vodacom who kept on giving me the run around that they are sending technicians to finish their incomplete infrastructure installation since Friday 31st May 2024.

I have informed Vodacom that I will cancel if not sorted out and they tell me I would pay charges.

Today on 05/06/2024 I made many queries that I have an ONT and router but still am not connected due to Vodacom not having done the installation correct and Vodacom keeps saying they have escalated only for Vodacom to inform me they have dispatched technicians to a wrong address.

I have called them so many times and they still tell me they are trying to get technicians to come correct.

The technicians department were so rude on the phone when I called them again to sort this out and they dropped the call in my ear and they have not pitched to fix their error nor communicated to me since they hanged up on me.

I regret signing up for fibre with Vodacom and would not recommend them to anyone.

I am sitting here with an ONT installed and router with no connection. No one at Vodacom seems to care.

I am now going to have to cancel with them, incure charges and get an LTE wireless connection due to this as the only fibre ISP available at my estate is Vodacom. I feel that because they know that they are the only network fibre provider at my estate they have the right to provide such unacceptable horrible service

I have spent so much money so far trying to connect with own prepaid mobile data to get work done as I work remotely.

Clearly Vodacom has no care in the world about service and treating customers fairly.

So disappointed

This is horrible and is not service

I regret signing up with Vodacom

I am beyond disappointed, frustrated that I can’t sign up for fibre especially because I work remotely.

This will have to force me to have to move to an estate that uses another ISP either than Vodacom.