Disappointed

I app**** for a contract on Tuesday at Vodacom President Square Krugersdorp. I was assisted by Edwin and was approved same day. The branch I was approved in didn't have the phone I wanted ( iPhone 7) I then decided to call around to check which store has. The Bright water commons branch had stock and were very helpful. However, they are unable to process my application because the other branch needs to cancel it on their side. It has been 3 days now and no resolution! I have been trying to be as patient as I can but just don't understand why it is taking so long??? If this is how you guys do things already....Im starting to regret signing up with you guys. I haven't even gotten the phone yet and there's already drama.