Disappointed

Vodacom is showing me flames,I had a contract with them insusured my phone till I lost claimed insurance was told stories that I claimed late,I blacklisted late they can't compensate me,cool I decided to upgrade since my contract is ending this month,I upgraded last week Tuesday was told my phone will be delivered in 3 days,the following day I went to Vodacom store to try and make sim swap was told I can't because I have an open upgrade I can't sim swap till next Jan,they gave number to call,got home called and was told no the application will be processed and I will get my phone in 3 days,I told them I can't make sim swap due to that open upgrade they said they will refer me someone,I hold until was told they will get back to me.i called again the following day told them the same problem,how am I going to communicate with them if the number due for upgrade is lost, solution I can give them alternative to communicate with since I can't do sim swap,I was told unless I cancel and redo upgrade again,they will forward my information to the consultants that helped me in upgrading to contact me..none of that happened.the following day I called again that's when the consultant assisted me and make a note about the alternative number,in few hours I received a call that rang only once before I could pick up it was hang it,I called them back,was told my order was confirmed but no stock,How when made an order was told iPhone 13 is available.was told my order is under backorder.Yesterday I called to check was the consultant was rude,was told the stock may come next week to maybe even take weeks.Like I lost a phone that the insurance were deducting money ever month but that couldn't compensate when they supposed to,now I upgraded a phone that was told is available now is backorder,I can't even use my number since I can't do sim swap..Why is a big company like Vodacom treat their customers poorly..Am going to Christmas with no phone,no access to my number,Do you know how frustrated am I?