Disappointed
Very disappointed in Vodacom. My upgrade is due 1/1/2020 I phoned and explained that I am leaving the 1/12/2019 overseas and wanted to do my upgrade a little bit earlier. Previously they did it on my other contracts after I have been transferred more than 12 times they just said sorry impossible. Been a client for long now and my business as well. This is to me poor service as with my husband is with Mtn and they assisted him also previously.
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Vodacom's replyOfficial
17 Nov 2019, 13:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply17 Nov 2019, 13:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team