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phumza N
1 reviews | Active since Aug 2013
14 Jan 2024, 07:45
Disappointed
I have a problem with vodacom i toke black friday deal November and i was paying R1239.32 gor all my contract all along and December they debit R1378.69 and i was suprice why they debit that mkney instead of R1239.32. 4 December i received my black friday deal for 2TB bytes data and they give me 2TB for December and i didn't use my data at all i was away January i expected to receive another 2TB when i check my data still is 2TB means they didn't topup data but they double charge me for December and January for that home router of which i received data for December and i didnt receive any data January
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Replies (1)Vodacom's replyOfficial
14 Jan 2024, 10:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2024, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
