Disappointed

I am very disappointed with Vodacom. I have been using my number for almost 8-9 years, having ported from Cell C to Vodacom. This number has been under contract from 2019 to 2023. Recently, I have been receiving messages saying that my number is not a valid Vodacom number. As a result, I cannot purchase bundles from Vodapay or re-register my number on MyVodacom.

I had a representative from Vodapay assist me, but unfortunately, we were unable to resolve the issue. She mentioned that she would log it for further investigation, but it has been several days, and I have not received any response, reference, or incident number.

This situation has caused me to miss important opportunities, such as a virtual job interview.