ME
Mpfuni E
1 reviews | Active since Sept 2023
26 Feb 2024, 17:02
Disappointed
Im very disappointed with Vodacom. I'm using a Samsung A04s and they're telling it doesn't support vodapay app. This phone was first released a year ago like what the hell🙄 I was using the app like 3 days ago and suddenly it doesn't support vodapay.
Tell me how I'm supposed to purchase data then? ****py service
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Replies (2)
Vodacom's replyOfficial
27 Feb 2024, 07:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Feb 2024, 07:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ME
Mpfuni E's updateReviewer Update
27 Feb 2024, 22:24They gave me feedback that my phone is not compatible with the new App version. Which is not true because I managed to use the App with the very same phone just after the call. So instead of advising me correctly she twisted it that my phone is not compatible and there's nothing she can do. Clearly doesn't know her job
ME
Mpfuni E's update27 Feb 2024, 22:24
Reviewer Update
They gave me feedback that my phone is not compatible with the new App version. Which is not true because I managed to use the App with the very same phone just after the call. So instead of advising me correctly she twisted it that my phone is not compatible and there's nothing she can do. Clearly doesn't know her job