Disappointed customer

I had initially app**** for a 50gb which i then realized within 14 days of my application was not I was really looking for. I Then went back and changed my application to a 250gb for R250.The application process went through and I was called to come and collect the sim card, interestingly on the first application, I was given a contract but on the 2nd one, nothing was given to me. So I then went to the store to collect the sim card upon my collection, I was asked to pay for the sim card which costs R106, I was so shocked that I needed to pay for it because this is a contract and my understanding is everything should be included in the package. I was then advised that I need to connect the sim card the phone, delete the pin and then insert to the router. I did exactly that. Mind you, that was about a week and a half ago when everything happened. I have been trying to call Vodacom for assistance because my sim card was not yet provisioned and I couldn't use it. To date I still can't use the sim card because it doesn't have a network and no one is willing to assist me especially the guys from Vodacom4ukolonade. No one ever called to check if my router is working or if everything is sorted. So I have taken a decision to reverse the debit order of R457 which I dont even understand why I was being charged that much in the first place.

I wish to cancel my subscription with immediate effect and will ensure that Vodacom receives my cancelation notice.

I have never had a bad experience with Vodacom before however in this case, I am very disappointed with their services.