Disappointed customer... Debit me for products I have not received?... ***** anyone?...

On the 27th February 2018, My account was debited for a lot more than usual for my Vodacom Subscriptions/Services. FIRSTLY... I can not easily identify what this is, as my statements and invoices sent to me are only for my cell phone contracts... I have asked the Vodacom Fibre department on NUMEROUS occations to send my Fibre statements/invoices to me automatically every month... Which I still DON'T GET!? I fail to understand this!?... You are Vodacom... I deal with Vodacom... I get debited ONCE by Vodacom... But yet you can't bundle my statements and invoices on one email?... RIDICULOUS!!! SECONDLY... I contacted them (Vodacom Fibre on ********** ) on the 28th February 2018, to find out what it could be, they found that I was billed for a SNOM phone, which I wanted and had previously signed off on the Electronic Quote (8th of January 2018), Yet I have NOT received the device... NOR has ANYONE contacted me about this... I spoke to a lady by the name of Nicole / Nonku, she had opened a Service Request for me: SR180 ********** 25, and advise this should not have happened and that she will get the Account / Sales Admins to investigate this, she also advised that I have should have feedback within 3-7 Working days. - WHICH DID NOT Happen! I phoned Vodacom Fibre again on the 14th March 2018, allowing ample time for some sort of solution to materialize... WHICH DIDN'T Happen... Prompting my call to them again, I spoke to Nonku, who said that she remembers this call and changed the tune to the tone of that I should have feedback within 7-14 working days Now???... Anyways, she counted the days on her calendar and conceeded that I still should have heard something by now, she advised that she will ask for feedback from the admins, and guaranteed that either they or she will contact me by COB with some feedback... Surprise, Surprise... STILL NO FEEDBACK!?... So I phone Vodacom Fibre again on the 15th March 2018, and spoke to Gino who said that he will send ANOTHER follow up email to the admins, he also advised that they work on the same floor as himself, and that he would also stop by their desk, to conjure up some willingness from the "admins" to get back to me... THEIR CLIENT!! Gino also promised me that I will get some sort of feedback by COB... SAD TO SAY... THAT DIDN'T Happen... AGAIN!!!? I did mention to Gino that If I did not get some sort of feedback, that I would escalte them... Hence my post here... At this stage my patience is growing very thin... Vodacom is VERRRRY Quick to take one's money... But to recitify... is the TOTALLY OPPOSITE!!! Why is that!? I pay exorbitant amounts, which I was okay with, assuming that it is because that I get a better service here at Vodacom... I have been proved WRONG with this experience... YET! AGAIN.... (Not my first time with Vodacom...) I'd much rather go to another ISP and pay a fraction of what I'm currently paying here and live with same sort of service... But at least I will be saving costs... And not to mention, avoid being debited for products / services that I dont get!! What do I need to do to get this sorted?... beg?... Come and stand and scream and shout at the admins desk before something happens!? This is not on!!! VERRRRY Dissapointed with VODACOM's Service!!! Not what I come to expect of Vodacom... Or should I say Voda****?...

Fix BOTH of these ISSUES.... ASAP!!

Regards, Disappointed customer...