Disappointed customer

Hi

I am a very disappointed Vodacom customer. I have been a Vodacom customer for many years now have my whole family is using this network and I have various contracts including Wi-Fi.

I bought a Vodacom cell phone IPhone 11 Pro Max 250gb in Vodacom Umthatha and insured it. About a week ago was I lost my phone and went to the store to claim for another one. Was told that the phone I was using is no longer available therefore I would be given an upgrade of iPhone 14 and I would have to pay R3900 excess fee for that which I did pay.

I then took the phone. After leaving the store I realised the phone I have much smaller in space than the previous phone I had. Of which for me when I buy a phone that is the most important thing I buy is space because I use my phone and an office it will never make sense for me to buy the phone that. Was given unfortunately I had already left the shop and it was already closed for me to rerun to the store.

I then went back and was told that I cannot get another phone as the store does. It have another phone and it would be second hand if they accepted it back. I requested to speak to a Manager was told the manager on duty cannot come to speak to me as she knows nothing about sales is a manager for another department. I then requested for who ever could assist was told the coo is not around I would have to come and check again when he would be around eventually they phoned Sizwe and he told us we would have to write him and email so that he could escalate.

I then realised what a mistake I had made buying an IPhone at a Vodacom shop instead of iStore. The negligence from the consultant who gave me a phone that is less on space that what I was paying for because for me I don’t are about the model of the phone but I care about the amount of space that it has as that is what is more useful to me if the consultant was super to give a similar phone to what I was using.

I feel like if I had Bought this phone at iStore ghey would have dealt with the situation differently instead of being worried about the loss of the store or company. Now of have to waist my time and money going back and forth trying to resolve an Issue or negligence.