1 reviews | Active since Dec 2018
Disappointed Customer
I had a vodacom contract and did an upgrade in August 2020 , then i lost my job my account was handed in for collection of the areas accumulated .My first question i would like clarity on is why will a person pay the amount owing and when you completed the payment they then tell you that your contract is still active and you are owing vodacom. is in it that when you owe a cell phone contract debt the entire amount that you owe it is been collected by the debt cancellors , no pausing of contract so that you can benefit from the customer after the contract has been fully paid. Have you ever seen a contract that is been paused when it is with collections? Have you ever seen a cell phone contract that runs for 5 to 6 years not 24 months or 36 months.
I am so disappointed that after paying so much to close the account i am later told that my account is still active and i have to pay it for the next coming two years for what?
I still do not believe that when an account is handled by collection it is the areas fees that are only collected. When you take a loan from a bank and you don't pay it they hand over the loan to collections and when you make arrangement and make payment and complete the payment the bank does not come back and say you still have to pay the remaining months of your loan when the account was handed to collection.
Vodacom PLZ follow the Consumer Act when dealing with clients.
I still do not believe that when an account is handled by collection it is the areas fees that are only collected. When you take a loan from a bank and you don't pay it they hand over the loan to collections and when you make arrangement and make payment and complete the payment the bank does not come back and say you still have to pay the remaining months of your loan when the account was handed to collection.
Vodacom PLZ follow the Consumer Act when dealing with clients.