Hellopeter
Share Your Experience
SP
Suni P

1 reviews | Active since Apr 2011

01 Apr 2025, 22:45

DISAPPOINTED CUSTOMER

I upgraded on 29 March 2025 and I was told it will be active on 1 April 2025 or upon receipt of the device. When I called the customer service line today 1 April 2025, I am told that the upgrade will take place on 30 April 2025! like what TH??

Please cancel my upgrade request with immediate effect!

0
Replies (3)
Vodacom
Vodacom's reply02 Apr 2025, 07:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SP
Suni P's update02 Apr 2025, 13:09
Reviewer Update
Hi there - you did try to contact me and unfortunately I was at the doctors room. When I call your *** number apparently my number is blocked by Vodacom to access your department...how weird is this!!!!! I need to cancel this contract!!!!
SP
Suni P's update03 Apr 2025, 11:10
Reviewer Update
Thank you to Fergie, Yolanda, Muhummed Bux for assisting me, and for listening to me moan and groan!

Vodacom has restored my faith in their customer service, WELL DONE...that is how Vodacom was in the past, ONE THE BALL! continue to be like this...

Blessed day!