Disappointed customer

i app**** for a contract last night which was approved, a consultant by the name of Daphne called me today to confirm delivery. i asked her to explain the contract to me as i did it online, i then asked her to change it to top up and to change the colour and promised to give me a call back to confirm the changes which she did not. i then phoned vodacom to check on this only to find out she went and cancelled the application without my knowledge.