Disappointed Customer

My experience with Vodacom is currently very sour. I have a number due for upgrade at the end of July, which I wanted to upgrade via the online call centre number. I called in and the lady processed the upgrade and declined my application. I then proceeded to call retention to cancel the contract. The lady advised me that she can still do the upgrade and the package was a 20meg line uncapped router. She advised me that I can still use the same sim card as of the 1st of Aug 22, as well as on the 1st of Aug the sim card will not work.

Monday morning came, sim card was working. Then I proceeded to call Vodacom and another guy advised me that I will be getting another sim card due to speeds. Router delivery came on the 2nd of August 2022 with no simcard. As as my simcard is a nano and the router requires a micro simcard which I was not aware.

I then proceeded to call Vodacom to enquire what do i need to do to activate it. The lady advised me that the allocation is on the 1st of September 22 which I was not made aware of and if I was I would have made the upgrade middle of the month. So currently I have a useless router, with no data allocation on the number which the lady kindly deleted only R60 airtime which was part of the original package deal.

When Mbulelo checked from customer care said that the lady that did the upgrade most probably assumed that the deal is on a data hence she deleted the data plan of 10gig, but why? Cause the allocation starts in Sept not August.

Knowing that I have been with vodacom for 10 years is rather disappointing as I don't expect to get 100 different stories from 10 different call centre agents whom some are very rude and offer no help to us paying our bills on time.