Disappointed customer

Vodacom fibre department has the worst customer service ever. I’ve been calling them for the past 4 day as I need a link to make a payment for my fibre connection, none of them want to assist with this matter and keep making promises to follow which they never do. Surely it shouldn’t be this difficult to get a simple service from Vodacom. I’m truly disappointed nor would I recommend Vodacom fibre connection to anyone.