Disappointed customer

I have fibre with Vodacom, i logged a call on Wednesday the 17th of November at 19:00 that my fibre is not working i was told told that it takes 24-48 hours for a technician to contact me. Vodacom has not called me once with a solution or any news on why my fibre isn't working. No technician has come out to check my line.I have called in numerous times i am very disappointed in the level of service that i have received or rather not received. They are unable to put me through to a technician i have asked numerous times but not once could i actually speak to a technician. I phoned in around 15 times each time i was told they will investigate and send an email to the technician to give me a call and advise what the status of my query was. I asked several times to speak to a manager and each time i was told that they can not put me through to a manager but that they would email the manager and they would phone me in 30 minutes to an hour, its Monday and i have still to receive a call from a technician or a manager. A few times they put the phone down in my ear as i was annoyed not being able to speak to a manager or technician who could tell me the status or what was being done. I was told to phone Vumatel numerous times which i then did on Friday, Vumatel told me the case was closed on their side that there was nothing wrong and that Vodacom had to investigate further and advise what was wrong. I am extremely disappointed in the service i have received , when our fibre was working we never had a constant speed most days we couldn't even watch netflix as the fibre was so slow. Needless to say after all the hours i have spent on the phone with vodacom i still have no idea when my fibre will be back online. At this moment i wouldn’t recommend vodacom to anyone.