Disappointed Customer

I had previously flagged my number 4 years back so it doesn’t allow sim swaps unless I am in store , to my surprise , today I went in store and tried the sim swap it didn’t allow , it claimed that the numbers u gave didn’t match any record of me failing the numbers , now this is concerning because the numbers I gave are numbers of my family , peopl I am regularly in contact with .

The store assistant refused to make other means to verify the sim swap , mind you this number is a number I have had for more than 6 years , I do not understand why they would say it’s not mine , it’s very sad that now I have to change my numbers because of the system being unable to see what numbers I have failed , I am hoping that I can get a response to this case

I am unfortunately not in a position where I can randomly change numbers , I need my numbers back and it’s so heartbreaking to go through such a humiliation at the store , the assistant who was trying to do the sim swap refused to even try other alternatives, even after making him see that this number is also linked to my bank account

Vodacom I’m am very dissatisfied with this service , I have messages from the time I spoke to your customer service on Facebook telling them I’d like to flag my numbers , now it seems I bit myself in the ass unfortunately

I want my number working please !!!