1 reviews | Active since Apr 2021
Disappointed customer.
Terrible service received from Vodacom Insurance. Not happy with how our complaint was handled. For months we have been waiting for feedback regarding whether insurance will repair a device and no reply, no contact made, no feedback was received. We have requested call backs from supervisors and no one called. Many calls were made to the call centre for feedback on the claim and no one could assist. Only to receive a call on Tuesday to confirm that the device will not be covered. We have been paying this insurance for more than a year. This is unacceptable as insurance has never been behind. We have been paying insurance each and every month for both cellphones to be covered and now when you need assistance with repairing it, we receive a response that it won’t be repaired. We understand that there is processes in place but processes we were not aware of. Just because the sim card was not used which was given with the phone. If that is the case we want the money refunded that we have been paying unnecessarily!!!!!!!!!!! FYI: Not the first time we have been having issues with Vodacom. This is just the cherry on the cake. My cell number is ***, someone please call me with feedback regarding my request for refund. And I expect to be called urgently and not have to wait another 2 months for assistance. Thank you.
The insurance we took was offered telephonically. We have been requesting the call recording for months to which no one has rep**** or provided it to us. The recording in which the consultant has mentioned this point you so hastily and eagerly pointing out now.
This is upsetting me even more because you think by sending terms and conditions it will help to close this complaint but you completely ignoring the fact that we have logged this complaint months ago and have not gotten a response until Tuesday to say it will not be repaired!!!
The device has been at your Vodacom shop the entire time whilst we were in need of the phone for work purposes and all you can easily say is it wont be fixed.
We will cancel our insurance and contract. Never make use of Vodacom again and believe me we will make everyone know of this horrible service we got and how your complaints team handles and negatively handles complaints. As if the customer and the service we receive from Vodacom does not matter.
I will make it public how terrible Vodacom is!!! That's a fact.
A better response from you who is suppose to deal with complaints would've buttered up the situation a bit but the fact that you throw this terms and conditions in my face is like a slap in the face for a customer. It's almost like saying hou jou bek!
Still not happy or satisfied.
The insurance we took was offered telephonically. We have been requesting the call recording for months to which no one has rep**** or provided it to us. The recording in which the consultant has mentioned this point you so hastily and eagerly pointing out now.
This is upsetting me even more because you think by sending terms and conditions it will help to close this complaint but you completely ignoring the fact that we have logged this complaint months ago and have not gotten a response until Tuesday to say it will not be repaired!!!
The device has been at your Vodacom shop the entire time whilst we were in need of the phone for work purposes and all you can easily say is it wont be fixed.
We will cancel our insurance and contract. Never make use of Vodacom again and believe me we will make everyone know of this horrible service we got and how your complaints team handles and negatively handles complaints. As if the customer and the service we receive from Vodacom does not matter.
I will make it public how terrible Vodacom is!!! That's a fact.
A better response from you who is suppose to deal with complaints would've buttered up the situation a bit but the fact that you throw this terms and conditions in my face is like a slap in the face for a customer. It's almost like saying hou jou bek!
Still not happy or satisfied.
Still waiting on a reply!!!
Still waiting on a reply!!!
No one from Vodacom has made telephonic contact with us yet since complaint posted and instalment once again deducted this month after consultant said there will be no deductions after insurance was cancelled.
No one from Vodacom has made telephonic contact with us yet since complaint posted and instalment once again deducted this month after consultant said there will be no deductions after insurance was cancelled.