disappointed customer
<p>being having many issues with vodacome since April and still having no job - been calling the call centre ever since but fell like im going around in circles .</p> <p>I called in , in Janurary to cancel my data line contract and was conviced by the sales consultant to renew the contract for 1gig data a month for the amount of R50.00 per month. in the telephonic conversation i agreed to a top up contract of R50.00 per month - however the sales consultant put the contact as an open line contract - this device was used by my 2 year old daughter , i called in april to cancel this contract and ever since was told that i cant cancel .</p> <p>i have been billed since then for vlive yet i told the consultant when i called that i do not want to pay more than what was agreed to which was R50.00 per month .</p> <p>i have logged complainants ever since - only this month was the contract changed to a top up contract.</p> <p>now my phone lines have been suspended - will be cancelling all my contracts with vodacom once expries .</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Hagashni
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Hagashni
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
