1 reviews | Active since Aug 2017

03 Aug 2017, 08:04

disappointed customer

<p>being having many issues with vodacome since April and still having no job - been calling the call centre ever since but fell like im going around in circles .</p> <p>I called in , in Janurary to cancel my data line contract and was conviced by the sales consultant to renew the contract for 1gig data a month for the amount of R50.00 per month. in the telephonic conversation i agreed to a top up contract of R50.00 per month - however the sales consultant put the contact as an open line contract - this device was used by my 2 year old daughter , i called in april to cancel this contract and ever since was told that i cant cancel .</p> <p>i have been billed since then for vlive yet i told the consultant when i called that i do not want to pay more than what was agreed to which was R50.00 per month .</p> <p>i have logged complainants ever since - only this month was the contract changed to a top up contract.</p> <p>now my phone lines have been suspended - will be cancelling all my contracts with vodacom once expries .</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Aug 2017, 15:37
Official

Hi Hagashni

As discussed, feedback has been provided.

Have a pleasant day further!

Regards,

RJ

Best regards,