Disappointed customer

I have recently upgraded my contract with Vodacom and selected a Samsung A33 as my phone of choice, a few days later I accidentally drop my phone and the screen cracked so I take it in to be repaired at their repair center at Rustenburg Mall on the 14th of May 2022 where I was advised that the repair could take up to 14 working days and given a job number: ***4. After numerous follow up phone calls I finally receive a call today 09/06/2022 from Vodacom and was advised that my phone has not yet been repaired and they have to start the whole process of login a repair and then requesting for parts and eventually repair my phone, I was even issued with a new job number ***4.

This is the second time I am having issues with a Vodacom repair center hence this complaint. I seems like it the way they operate.