Disappointed Customer

As a 16 years vodacom customer, I am not happy with the service I got yesterday. I have had my ups and downs with you as my network provider, however I hate the words I don't know how to help you or there's nothing I can do.

I am very disappointed with the service I got from of your call center agents. I have been using vodacom vodabucks for some time now and I was happy until yesterday.

I redeemed 20 of my keys to unlock 1gb Instagram data which was not working. I called and spoke to Refilwe and she 1st she could not help cause it's an url data then after I stressed am not happy with her service she said she will call vodabucks and when said I should put my phone on flight mode for 5min, and switch off my data for 30 minutes and still it didn't work.

I called again and spoke to Mpho and she advised my data is url something I should have my own data to access it and didn't really understand why she couldn't help me, I ended up hanging the phone, the later on yesterday I bought data and still nothing.

I am not sure if I missed some T&Cs on the vodabucks app, I have been using it with no hassle, only +-5 weeks ago same thing had happened but that professional agent assisted even if I got the data a day later if not two after experiencing the same problem.

I took my time out to call vodacom twice and didn't get any help, can you at least update vodabucks so in future I know not to redeem my keys with data cause any other thing works.