Disappointed customer

Dear Vodacom

My name is Angelo Abrahams and I'mm writing this email to you with much disappointment. I've been a pleased Vodacom customer for more than 15 years now, but for the last 2 years the quality of your sales personnel has dropped substantially.

During the end of last week a Vodacom sales person contacted me offering a add on contract to my existing cellphone contract. She offered me a contract consisting of 5G of data and a WiFi rooter at an additional R150 per month, I then kindly asked her if the 5G of data can be diverted to my contract SIM card and she said Yes : and I accepted. Yesterday I received the WiFi rooter, but in the contents of the box was also a SIM card. Shortly thereafter I contacted the Vodacom customer care service for verification that the 5G of data will be diverted to my contract SIM cards. Then Customer care transferred me to the after sales department where a gentleman explained that the 5G of data can not be diverted and the contract was for 2 years and not a add on contract as she explained. He also admitted that the sales personnel will say anything to make the sale.

And while I'm on the subject, when I first started my Vodacom cell phone contract I asked the gentleman if I can keep my existing Vodacom number and that the R110 airtime I'll be receiving every month be sent to it he also answered Yes and the following week when I went to pick up my cellphone, I asked them about the airtime and they rep**** with "he never told us to divert the airtime" I went back the following week to confront him but all he has to say was I forgot to tell them and since then I was forced to use the new number.

And now a similar situation is occurring and need your assistance please.

Kind Regards: Angelo Abrahams