Disappointed Customer

On Wednesday 17/01/2018 I purchased 1gig data from my cellphone banking and never received it. I went into my bank to query this as the money came off from my acc. My bank then called Vodacom who told them that I should go to a vodacom store to query which I did and was then told that they cant help me as I need to contact customer service. On Friday 19/01 I contacted customer service who then told me I need to email them a bank statement and someone will get back to me. Today is Tuesday 24/01 and no-one got in touch with me. All I want is my data. So dissapointed in Vodacom.