DISAPPOINTED CUSTOMER

I had an issue with my billing for the month of May and June 2015 iro my data usage. I logged a query and was advised that it will take +/- 7 days for investigations to be finalized. I was given a reference no: S3-88027-75-XB1. I attended to regular follow ups and was advised that my query was still under investigation. I called on the 31/7/2015 2 months after and was given another ***, at this point the consultant advised that he will escalate to a Senior. On the 6/08/2015 I sent a disappointment email to Vodacom and received a response advising that \This request is currently pending. It was escalated on the 24/6/2015 and it can take 7-14 working days to resolve". It is the 1/09/2015 and still NO FEEDBACK/COURTESY OF A CALL. Surely if I did use the data as Vodacom insists same will not be hard to prove and not take them 4 months to resolve. """