LP
Lebohang P

1 reviews | Active since Apr 2019

14 Apr 2019, 18:39

Disappointed clients

I recently took a contract with Vodacom on the 11.04.2019, i app**** online for my gig 10 which was activated the same day however i noticed that since the contract is active i am no longer able to receive calls.

I called their CC the same day and was to give my sim card 24hrs due to the migration could br the reason why i don't receive call which was understandable. On the 12 April since there problem still persisted i again called their CC and sent setting, had to do a manual network selection and change phones etc. Which i did and still no resolution which i then requested for this matter to ne escalated and till today i am still unable to receive calls. Called on friday and spoke to a very rude consultant who was not even bothered about my problem then requested a supervisor who was even useless and also not bothered. Consultant- Constance and TL-Anna both from Vodacom Midrand. The TL promised to give me feedback as she was supposed to escalate and see if this could be attended to urgently. Their service is pathetic and their CC robots don't make the situation better.

Its been 5 days now without receiving call and my SP couldn't care less.

I feel cheated on as i will be expected to pay month end where else i haven't been receiving proper services.

0
Replies (2)
Vodacom
Vodacom's reply15 Apr 2019, 07:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Apr 2019, 11:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email and await your response..
Regards
Vodacom Consumer Website Team

Best regards,