Disappointed client of 22 years.

I am extremely unhappy with the service from Vodacom. I have taken up a fiber contract with them and paid for the service , had several excuses as to why I was not getting connected, I was told they are linked with Vumatel and I should take it up with them. I have still not been refunded and so called managers were suppose to get back to me and still nothing. Just a don't care attitude. I then took my cell phone for repairs to Chatsworth Centre Branch, Assisted by a consultant. I have constantly followed up and been **** to with all different excuses. I have asked for the area manager and was told that I cannot get that information. I cannot be going in and out of the store when the manager and consultants have no clue what they are doing. I cannot get any assistance. After 2 months they finally found my phone today and told me to fetch it without being repaired. I cannot get any help from Vodacom and nobody can give me a member of management that is competent enough to understand and assist.