Disappointed client due to bad service.

Good day. I have been a client of vodacom for over five years and last year signed up for Fibre via Octotel. The horrible service I received in connection with this issue is terrible and frustrating. A router was delivered a months ago but no installation yet. On top of that I was charged for two consecutive months for an interim which was supposed to be free for two months. After numerous attempts to cancel this via phone calls and emails, nothing has been done to resolve it yet. I'm extremely disappointed with the bad service of vodacom and wish to take my business elsewhere. I definitely would not recommend vodacom to anyone.