JJ
Jefferson J
1 reviews | Active since Oct 2020
03 Feb 2021, 14:22
Disappointed client
Im very disappointed in Vodacom a while ago i reviewed on hello Peter about the fact that messed my account. Not long thereafter they cleared my account ro zero. Yesterday i went to vodacom and realized they once again messed my account.
Vodacom has all these different agents calling complimenting you on what a good and loyal client you are. They make promises and it's all contrary to what they say. My vodacom account is now in arrears amd there's no apparent reason why it ia like that. They send me me a mess that they will ne debiting my with R3085 or some odd. How so you explain this...... Vodacom please come back to me
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Feb 2021, 19:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2021, 19:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JJ
Jefferson J's updateReviewer Update
03 Feb 2021, 19:52Please do reply, i would really appreciate it thank you
JJ
Jefferson J's update03 Feb 2021, 19:52
Reviewer Update
Please do reply, i would really appreciate it thank you
Vodacom's replyOfficial
04 Feb 2021, 09:34Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is currently with our Pre-Legal team. Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00 or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is currently with our Pre-Legal team. Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00 or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2021, 09:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is currently with our Pre-Legal team. Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00 or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is currently with our Pre-Legal team. Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00 or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,