DISAPPOINTED CLIENT

Good afternoon,

I am writing this review with a bleeding heart after the deeply disappointing experience I’ve had with Vodacom — the network I once trusted.

In March 2025, I contacted Vodacom to cancel my fiber contract, as I was relocating to an area where Vodacom fiber is not supported. I asked the agent — and later, another agent who called me back — about the final payment. Both confirmed that my last payment would be for March 2025.

To my surprise, I started receiving notifications that I was behind on payments. I made several follow-up calls, only to be informed that due to early cancellation, I now owed Vodacom over R4,000. I was never made aware of this charge during my initial cancellation request, and I immediately questioned it. I asked for a senior person or relevant department to intervene or explain the matter further — that never happened.

Had I been properly informed, I could have explored alternative Vodacom services rather than fiber. Now, I am paying for a different fiber service at my new place, and still expected to settle this unexpected debt with Vodacom.

Worse, I was never given an option to make payment arrangements, despite the fact that my contract only ends in January 2026. Instead, my name was listed with the credit bureau, which feels both ********* and completely dismissive of loyal, paying customers.

When I raised this with Vodacom representatives, I was simply told to settle the amount in full — no assistance, no empathy, no willingness to acknowledge the initial poor communication.

I truly cannot wait for my cellphone contract to end, and when it does, I will never again take out any contract with Vodacom. The way I’ve been treated is unacceptable, and no loyal customer should have to go through this.

THANKS