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Nuraan A

1 reviews | Active since Nov 2025

24 Nov 2025, 10:45

DISAPPOINTED!! cant cancel month to month contract????? can only cancel after 12 months???

I am so furious!!! I took out a fibre month-to-month contract this year and was under the impression i could cancel anytime without any fees applying BECAUSE THAT IS WHAT THEY IMPLY WHEN YOU TAKE OUT THE CONTRACT. I was planning to cancel today when I was told that I could only cancel in March next year??? I did not sign up for a 12 month contract and no where does it state that a month-to-month contract will only be considered month-to-month after twelve months??? Like make it make sense....I feel ****med and misled!!!! I would not recommend this ISP to anyone ever again unless they let me cancel my, mind you, MONTH-TO-MONTH CONTRACT!!!

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2025, 11:20
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team