Disappointed by Vodacom again

Again Vodacom disappoints. I requested for a premature upgrade from Vodacom (my upgrade is due Oct 2018). This was approved and I managed to also get approved for an S9 + J4. I made the call on the 17th August 2018 and also received the confirmation SMS which I responded too same time. Come Monday 20th August 2018 close of business, I still hadn't received a call from Vodacom or the delivery company. So, I called Vodacom on 20th August to check on the progress, I find out that my confirmation did not go through - clearly was a technical problem from their side, the lady asked me to call upgrades. At the time the upgrade department was already closed. I than called today at 07h30 morning and they advised me that the confirmation department would call me. I waited until 12 midday. I called Vodacom again and the lady advised me that her supervisor was at confirmation and I should wait by my phone, I'll receive the call. Nothing:-(.

I called 4 time, no one could assist until a guys called Bongani assisted and made sure confirmation called me immediately. Now my issue in that I have to wait more days for my phone to be delivered - I mean why would I get a premature upgrade if I has the luxury to wait for so long. Now Vodacom cannot make a plan to fast pace the process and make sure I get my phones tomorrow Wednesday when it was their mistake in the first place.

This is utterly unacceptable and I hope Vodacom can sort it out. I've been such a loyal user and I've never given them problem but today they cant make a plan to fix their mistake.

This is very disappointing I must say