Disappointed by Vodacom

Dear Vodacom Complaints Team,

I am writing to formally lodge a complaint regarding misleading information that was provided to me by one of your agents, which has resulted in unexpected charges on my account.

On 26 January 2026 at approximately 10:59, I received a call from a Vodacom number ***. The call was made by a male agent who identified himself with the username MSOMK. During this call, the agent informed me about a supposed discount offer for migrating two of my Vodacom contract numbers.

The agent explained the following: - For the 063 number, I was told I would receive R245 airtime together with discount. - For the 082 number, I was told I would receive R425 airtime together with a discount. - I specifically asked what the total amount I would be paying monthly would be, and the agent informed me that it would be plus minus R1,500, something ( not sure with exact amount) with a slight decrease from what I was paying before.

Based on this information, and believing the offer to be beneficial, I agreed to the migration.

However, to my surprise, when I later checked my invoice, I found that my monthly charge is now R1,910.22, which is R343.22 more than what I was previously paying. This amount is completely inconsistent with what was communicated to me during the call.

I would not have agreed to this migration had I been given accurate information. I believe I was misled by one of your employees, and I am now expected to pay R1,910.22 by the end of February 2026 for services and charges that I did not knowingly agree to.

I am therefore requesting that Vodacom: 1. Investigate this matter, including reviewing the call recording from 26 January 2026. 2. Rectify the billing in line with what was promised, or reverse the migration if necessary. 3. Provide a written explanation of how this discrepancy occurred.

I trust that Vodacom will treat this matter with urgency and fairness.