fM
fuzile M

1 reviews | Active since Sept 2014

19 May 2016, 17:35

Disappointed by Vodacom

<p>I have recently took out a contracts phones with Vodacom at R99.00 each, I was advised apon activation I will be debited the agreed amount. So Monday debit didn't happen same on Tuesday and Wednesday I decided to call Viacom to find out. A spoke to Jeniffer Smith who assured me no debit will be sent to my account until my debit date day which is the 26th. To my surprise an amount of R394.00 Has been debit I didn't cater for this my account is on minus since I only had less than 300 In my account who is going to pay for my bank chargers . And what happens to Jennifer promise I called today but I didn't get assistance </p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2016, 12:21
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team