BR
Brandon R
1 reviews | Active since Jun 2011
04 Oct 2019, 13:06
DISAPPOINTED BY VODACOM
I am disgusting and so disappointed with Vodacom. I wanted to upgrade my line only to find out you have taken away my finance option as I am under debt review.
I have been a loyal contract customer since 2007 and never left. I have added more to my packages and never missed a payment and been told that I a prime client before.
Now this happens? How did I upgrade twice before and add another line to my package now you decide to do this. No payments on my itc has ever been missed.
With this being said I will be sure to cancel all my contracts with Vodacom once they up and move to another network.
Look at my payment history and how long I have been with you and you will see what you losing. Even better my debt review is just about up so I have nothing to lose from Vodacom. Well done on disappointing news!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Oct 2019, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply04 Oct 2019, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
BR
Brandon R's updateReviewer Update
07 Oct 2019, 12:29Still no feedback. Pls may someone contact me. I would like to move all my business from Vodacom. I want to find out my cancelation fees on all my numbers listed. I do believe your service levels have dropped. Going too big makes you neglect loyal clients and you just become a number. I want to be done with you now.
BR
Brandon R's update07 Oct 2019, 12:29
Reviewer Update
Still no feedback. Pls may someone contact me. I would like to move all my business from Vodacom. I want to find out my cancelation fees on all my numbers listed. I do believe your service levels have dropped. Going too big makes you neglect loyal clients and you just become a number. I want to be done with you now.
Vodacom's replyOfficial
16 Oct 2019, 12:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our service team has already be in contact with you and provided feedback with regards to your query.
Apologies for any delays this may have caused. Regards, Consumer Website Team
Apologies for any delays this may have caused. Regards, Consumer Website Team
Vodacom's reply16 Oct 2019, 12:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our service team has already be in contact with you and provided feedback with regards to your query.
Apologies for any delays this may have caused. Regards, Consumer Website Team
Apologies for any delays this may have caused. Regards, Consumer Website Team
BR
Brandon R's updateReviewer Update
17 Oct 2019, 09:43Hi there. Yes I was called and asked to pls call the next day which didn't happen. I was told I am a prime client of Vodacom and the gent tried to sort it out however Vodacom won't allow it through. Never missed a payment always stayed with Vodacom and always added new lines. After these all expire I will be leaving Vodacom. It makes me wonder what a prime client means to you when this happens.
BR
Brandon R's update17 Oct 2019, 09:43
Reviewer Update
Hi there. Yes I was called and asked to pls call the next day which didn't happen. I was told I am a prime client of Vodacom and the gent tried to sort it out however Vodacom won't allow it through. Never missed a payment always stayed with Vodacom and always added new lines. After these all expire I will be leaving Vodacom. It makes me wonder what a prime client means to you when this happens.