KR
Klaas R

1 reviews | Active since Jan 2025

07 Jan 2025, 00:31

DISAPPOINTED BY THE SERVICE OF VODACOM..!

I am writing this formally express my disconnect regarding my recent application for a contract with your organization (VodacomSA).Despite my qualification for the contract, my application was declines based on the failure to answer five specific questions,following this denial, I was directed to the Vodacom store located at Kollonade Mall for further assistance.

At the store ,I was informed that in order to proceed, I would need to pay a sum of R9000,which was stated to be requirement by your system.This request raises several legal concerns,primarily regarding potential ************** and unfair treatment. I believe that I am being subjected to systematic prejudice which may constitute a violation of consumer rights and fair treatment as outlined in application consumer protection laws,it appears that Vodacom may be exploiting my vulnerability and desperation in seeking this contract,which could be interpreted as an act of uncoscionable conduct.

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2025, 08:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via WhatsApp to request your personal details.
 
Regards,
 
Vodacom Consumer Website Team