Disappointed by poor service

<p>Good day</p> <p>My name is Masello Moekoa, i had three contracts with Vodacom last year and i had to cancel them all due to bad customer service. This year i realized that one of them was never cancelled due to negligence from Vodacom's staff. I had to fight month after month with Vodacom without any joy. Finally early this month i was informed that the contract had been cancelled and i will be receiving my refund within 7 days for the months i had been debited till today i have not received my refund.</p> <p>This is really frustrating to know that Vodacom employees do not care about there customers to the point were customers end up cancelling there contracts due to poor service. It's been two whole weeks that i have been waiting for my refund and i was informed that Thabiso Moutloatsi will call me regarding this matter till today i have not received any feedback. It is now clear that Vodacom does not care about its customers.</p> <p>Words cannot express the disappointment and frustration i feel at this moment for been taken for a fool for so many months regarding the same issue.</p> <p> </p>