Disappointed

I have 6 contracts with vodacom and to be treated badly I'm very ****ed off when I phone today to query why my delivery never come I was told the lady who helped me first never input my address so that's y it wasn't sent this is unacceptable I need to be compensated cos I'm such a valuable customer always upto date with my payment etc and furthermore they don't even have a section to add an alternate where the parcel can be delivered gosh that's insane hope management gets to read this and should wait a call from them and how are they gonna sort this out and I owe a apology and would like to be compensated