RK
Riaan K

1 reviews | Active since Jul 2016

18 May 2017, 13:58

Disappointed at Vodacom

<p>I am at a loss of words now at the level of service we are receiving from Vodacom. I have called out for help in the matter many times and yet I have not heard anything from anyone. I am still receiving those automated calls from VSP even though I have asked for assistance to allocate our payment accordingly. This is not happening. I received the best service from Suliwe when I did call in when we realized the issue and she even picked up the incorrect payment immediately when I called in. She promised me that her supervisor (Sanele Songo) will assist me in this matter. I have had NO help here. I have been a true believer of Vodacom for many years and trusted all our business with them, but this has now changed and I am very sad that my trust in Vodacom has been broken completely. </p> <p> </p> <p>I don't know where to turn anymore. I have contacted ********** with no luck into my query either. I have contacted VSP support many times as well. I have emailed numours times, but no response. Shocking to say the least. </p>

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Replies (2)
Vodacom
Vodacom's reply19 May 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 May 2017, 13:02
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team