1 reviews | Active since Jul 2016
Disappointed at Vodacom
<p>I am at a loss of words now at the level of service we are receiving from Vodacom. I have called out for help in the matter many times and yet I have not heard anything from anyone. I am still receiving those automated calls from VSP even though I have asked for assistance to allocate our payment accordingly. This is not happening. I received the best service from Suliwe when I did call in when we realized the issue and she even picked up the incorrect payment immediately when I called in. She promised me that her supervisor (Sanele Songo) will assist me in this matter. I have had NO help here. I have been a true believer of Vodacom for many years and trusted all our business with them, but this has now changed and I am very sad that my trust in Vodacom has been broken completely. </p> <p> </p> <p>I don't know where to turn anymore. I have contacted ********** with no luck into my query either. I have contacted VSP support many times as well. I have emailed numours times, but no response. Shocking to say the least. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
