Disappointed at Vodacom

Logged a request in September regarding my fibre month to month subscription. Told the consultant that I want to suspend the subscription until further notice as I was told that if I cannot make payment I can suspend it anytime, as it is a month to month. The consultant said its no problem he will log the request. Got a response from them a day after saying: "Kindly note we do not offer voluntary suspensions for bitstream infrastructure providers (Vumatel)". I rep**** back to them asking what do they mean by these and no response since then. I sent another email yesterday and still not response. Please do not promise customers things you guys cannot fulfill just to get them to subscribe to your services.