Disappointed at the service from Vodacom

Item: Vodacom
Rating: 1
Author: Ziyaad C

I’m totally disappointed at the above mentioned company, I have been a customer for 27 years, I called two weeks before Black Friday and I was promised to be called on the day by a consultant do to my upgrade, no one called and hemce now I’m at in a position where the above company does not want to assist me. What is the point of being a Red ViP customer?

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Replies (1)

Vodacom's replyOfficial

15 Dec 2024, 10:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply15 Dec 2024, 10:10

Official