Disappointed at service received

I p****b or a cell phone contract 7 April which was approved. I specified on emails when sending through my documents that's I would like to retain my number. I received a call the following day from Waseela who advised me that its not possible for me to keep my current Vodacom number as I should have specified on the application form. I went back and that option is not on the application form. I called back and another consultant informed me that I am correct the option is not there and Waseela was to assist.

I spoke to the manager who promised to sort it out and call me by cob-she did not call. I rather received a call from confirmations 9 April with the incorrect info-my no. not being retained. I then received a call from Waseela once again andshe advised all is sorted and confirmations will call me. Since then I did not receive any call trgarding confirmation of my order. I called back today and was informed that i would receive a call back in few minutes- I sat with my phone in my hand never to receive a call.

Another thing I've noticed is when my order was messed up a new application was made by the agent instead of her rectifying the current application. the new application she made was declined affecting my credit score negatively

Please can I have urgent feedback Why was i told there's an option on the application to choose to retain my number whereas there is not -why manager did not call me by close of Ness as promised -why did I receive a call to confirm an incorrect order whereas manager promised to sort it out -why was another credit enquiry made, I need it removed from my credit record -why was i assured today I would receive a call in the next few minutes which I didn't

I request urgent feedback on the above and my matter resolved

I have been a prepaid customer for 18 years and didn't xpect this service fromvodaxom