Disappointed and will be ending my contracts as they come to an end this year

<p> I am extremely disappointed with Vodacom and their so called customer care. In January my debit order bounced due to another account that debited more than expected, I contacted Vodacom to let them know, paid my R115 unpaid debit order fee Standard bank charges and the outstanding Vodacom needs to take. Not once was I advised that my account will be R100 extra this month so again this month my debit order bounced and I had to contact Vodacom again and only then when I queried why was I told, when the lady put me thrpugh the guy in escalations department Raymond decided to not speak to me but rather to tell me that I have to read my terms and conditions on the contract and if I do not pay another amount would be added! It kind of gave a threatening vibe because what can I do? Nothing right? Vodacom has all the power?! I will end up spending a R430 extra JUST to pay my account (R115 which I have to pay the bank and the 2x R100 I have to now pay Vodacom) rest assured Vodacom I will cancel my accounts as they come to and end this year and take my business else where. I wanted to speak to someone in escalations department but I guess this is customer service for you. </p>