Disappointed and upset regarding the wait on my airtime refund

Hi there

I am very upset and disappointed with Tue service I received from your team leader. Her name is Asanda Damla she showed no interest in sorting out my matter except that she will refund me my R14 but till this time I have not received any refund for my airtime. I am sick and tired of dealing with *********** people who don't want to do their jobs. This is upsetting and I never get assistance from anyone.

I need my refund. I have waited very long. I don't understand what team leader treats her customers like this. What example is she anyways to her consultants? Even the consultant I spoke with was much better and really tried to sort out my issue but I'm still waiting as I've been waiting and no luck. This is nonsense.