SS
SAFIA S

1 reviews | Active since May 2024

20 Aug 2024, 13:31

Disappointed and Unhappy

I would like to find out from Vodacom why are we liable to purchase our own power adapter especially when this is a contract phone and the charging cable is type c not the USB to type c adapter. How do you expect consumers to charge their devices without supplying us with everything that the phone is supposed to come with, previously when purchasing a brand new phone on contract you received an adapter, cable and earphones now its just a phone and cable those adapters are so expensive and non of them are fast charging even the one received with the phone isnt fast charging please could you explain as this is daylight ******* and I am and have been a very loyal vodacom customer, no outstanding payments from me or any problems. Very unhappy customer at the moment :-(

0
Replies (2)
Vodacom
Vodacom's reply20 Aug 2024, 14:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
SS
SAFIA S's update20 Aug 2024, 15:33
Reviewer Update
Thank you for the update I will then complain about this to Samsung as well this is not acceptable how do they expect us to charge the device without an adapter?