Disappointed and frustrated by Vodacom non-service

We bought a laptop on contract from Vodacom over the telephone in July 2022. The agent (username Pakkirii) selling the computer said the laptop is preloaded with Windows and MS Office. When the laptop was delivered, Windows was loaded. However, we couldn’t find any MS Office on the laptop. There was no activation code for Office on the invoice or delivery note either. Fast forward to November 2022: We still haven’t been able to activate Office. This was our experience: 1. 26 October 2022: Called Vodacom call centre at 082 135 at 09h20 and spoke to Patricia who said we must go to a Vodacom shop. 2. Went to Vodacom shop. Consultant checked paperwork and confirmed that no activation code for Office was supp****. The consultant said I must call Vodacom on *** to get the activation code. 3. 1 November 2022: Called Vodacom on *** at 11h45 and spoke to Tayanda who informed us that we mustn’t call ***, but must call the call centre at 082 135. 4. 1 November 2022 (continued): We phoned the call centre at 082 135 and spoke to Mayanda who told us that wemust go to www.microsoft.com and activate MS Office from that website. She said we will find the code and instructions to activate Office on the website. Then she said if I don’t come right, I must go to the Vodacom shop again and get them to go onto www.microsoft.com and they must ask Microsoft to call Vodacom. 5. 2 to 4 November 2022: We tried to activate Office with no success as we still didn’t have an activation code. 6. 4 November 2022: Called Vodacom call centre again on 082 135 and spoke to Niyabona at 15h35. We asked how to activate Office and what version of Office has been pre-installed on the laptop. She said she wasn’t sure and will ask her supervisor. She put us on hold a number of times while she was searching for an answer to give to us. When she eventually came back to us, she said that her supervisor was not on the premises at that moment but she had spoken to her supervisor and that her supervisor will call us before 6pm on the same day. 7. 7 November 2022: By 17h47 we haven’t received a phone call from the supervisor yet and still cannot activate MS Office because we still don’t have an activation code and don’t know who to phone any more.