Disappointed and Frustrated!

<p>I upgraded my contract with vodacom end of November 2016 to the 20 gig data- R499 offer. December all went well. Then due to personal reasons , in January I decided to request a upgrade reversal, the assistant in store made some calls and got approval to do it and the process was started 18 January 2017, advising she would call me with feedback. A week later , no phonecall, I go to the store, they tell me they are still busy processing, the assistant says she will call me with feedback. Another week later no feedback, I go to the store, they tell me they are still processing. I then tell them to leave the upgrade reversal due to the whole process becoming a bother. </p> <p> The first debit then goes off end of January and I start recieving credit limit bar activation smses. Now I cannot use the data unless I call in to have it unlocked, I am told after countless calls and visits to the store I have to increase my credit limit, which they do but the data still gets locked, everytime I want to use the data I have to call the call center , go through all the prompts, answer security questions and wait for an agent to unlock the data, only to repeat the whole process the next day.</p> <p>This is how it's been for the whole of February, I have lost patience and I am very frustrated. I have been to the store again, I tell them I have reconsidered and wish to continue with the upgrade reversal because I am not happy , only to be told very sternly " but you told me to leave it " . I felt like a child being scolded by his parent for changing his mind. They have logged a request to increase my credit limit again but I am very dissapointed with Vodacom.</p>